organizational structure

Atty. Anna Marie R. Bergado

City Administrator

Ruzanne R. Belisario

Assistant City Administrator

Administrative Support Staff

Zennia A. Macapelit

Administrative Officer III

Reynaldo C. Robosa

Administrative Aide IV(Driver I)

Leonides C. Buquiran

Administrative Aide III(Driver I) (Detained)

Rosalie E. Lim

Administrative Aide IV(Clerk II)

Edgar Paluga

Administrative Aide IV(Production Machine Operator II)

Public Information Division

Ruzanne R. Belisario

Supervising Administrative Officer
Information Officer IV

Information Campaign & Documentation Section

Rio Adam T. Opiala

Information Officer III

Sheila S. Evacuado

Administrative Officer II

Public Relation Section

Joni Ester P. Parado

Information Officer III

Management Information Systems Division

Salick O. Darangina

Information Technology Officer

Program Development Section

Marc Dennis B. Daniot

Information System Analyst II

Sherilyn Kaye Rain D. Dimaculangan

Administrative Officer II (Administrative Officer I)

Teofilo A. Piodos

Administrative Officer II (Administrative Officer I)

Hardware Maintenance Section

Melvin M. Gutierrez

Computer Maintenance Technologist II

Jhon Villam C. Ortillo

Administrative Officer I(Computer Operator I)


Develop plans and strategies and upon approval thereof by the governor or mayor, as the case may be, implement the same particularly those which have to do with the management and administration-related programs and projects which the governor or mayor is empowered to implement and which the sanggunian is empowered to provide for under this Code:

In addition to the foregoing duties and functions, the administrator shall:

Assist in the coordination of the work of all the officials of the local government unit, under the supervision. Direction, and control of the governor or mayor, and for this purpose, he may convene the chiefs of offices and other officials of the local government unit;

Establish and maintain a sound personnel program for the LGU designed to promote career development and uphold the merit principal in the local government unit;

Conduct continuing organizational development of the LGU with the end in view of instituting effective administrative reforms;

Be in the frontline of the delivery of administrative support services, particularly those related to the situations during and in the aftermath of man-made and natural disasters and calamities;

Recommend to the sanggunian and advise the governor and mayor, as the case may be, on all other matters relative to the management and administration of the local government unit; and

Exercise such other powers and perform such other duties and functions as may be prescribed by law or ordinance.

An office handled by competent, knowledgeable and customer-friendly personnel, able to maintain a pool of high quality and responsive human resource by using transparent & systematic procedures and efficient and effective information dissemination.

We greet our clients with a smile
We make them comfortable and at ease
We show politeness to our clients
We entertain our clients regardless of their personalities
We give importance to our clients
We do our job without consideration for any favor
We commit ourselves to serve the public to the best of our ability
We understand the needs of our clients and are moved to action because of love
We show concern and consideration to the needs of the clients
Team Work:
We work together to achieve our goal
We cooperate with one another in spite of our differences
We do things without delay
We keep our appointments


123rd Independence day

123rd Independence day observance, offers ‘Prayer of Hope, Unity and Healing’ June 12, 2021, the City Government of Malaybalay joined the nation in observance of the 123rd Philippine Independence Day through a ceremonial Flag Raising anchored on the theme, “Diwa ng Kalayaan sa Pagkakaisa at Paghilom ng Bayan.” Mayor Florencio T. Flores, Jr. led the ceremony held at Plaza Rizal to show the spirit of patriotism; standing together to unite and heal as one in the fight against Covid-19 pandemic. Amid the recent surge of confirmed cases in the province, proper health protocol was strictly observed. The gathering although limited in number attended by City Officials and department heads highlighted the significance to commemorate the country’s independence, expressing our indebtedness to our forebears who made the ultimate sacrifice. The event facilitated by the City Administrator’s Office started with a Prayer of hope, unity and healing offered for those afflicted, medical frontliners, the sick and vulnerable and the protection and safety of all essential workers who keep our economy afloat in these trying times. PLtCol Jerry A. Tambis, Chief of Police in a speech relayed the message of Chief PNP, PGen Guillermo Eleazar, stressed the importance of unity and resilience during this difficult time as we continue to battle against the pandemic, anti-illegal drugs and terrorism. Esteemed officials who joined the flag raising were Vice Mayor Jay Warren R. Pabillaran and Councilor Kathleen Cecille C. Pagaling.The Philippine National Police assisted in the commemoration rites along with the Bureau of Jail Management and Penology, while the Bureau of Fire Protection was in-charge in the symbolic wreath-laying to honor the Philppine Flag and capped the ceremony through the sounding of sirens.

125th Rizal day celebration

The City Government of Malaybalay joins the nation in commemorating the 125th Anniversary of the martyrdom of Dr. Jose P. Rizal on December 30, 2021. The City government-led program in coordination with the 403rd Infantry Brigade, Philippine Army conducted the ceremonial Flag Raising and Wreath laying held at City Hall, Casisang which started at 7:00 AM. Anchored on this year’s theme, City Vice Mayor Jay Warren R. Pabillaran, representing Mayor Florencio T. Flores, Jr. emphasized the legacy of our National Hero that revolves in Science, Truth and Life. “Rizal’s life and work still holds true today and that he was willing to give up his life to attain our freedom,” he added. Councilor Louel Tortola in his opening remarks thanked the presence of the participants. ” Remembering the martyrdom of our Hero shows your patriotism and fulfills your obligation to express your love and respect for our country,” he said. The ceremony was participated by City Officials, City employees, men and women in uniform, DepEd personnel, Boy Scouts and Girl Scouts and various groups.      

Kalinga Para kay Lolo at Lola

Welfare program for the elderly serves 25 out of 46 brgys The welfare program for the elderly dubbed as “Kalinga para kay Lolo at Lola,” has already served 25 barangays in Malaybalay respectively. This activity is facilitated through the initiative of Councilor Niko P. Aldeguer in coordination with the Office for Senior Citizen’s Affairs (OSCA). With the strong support of Mayor Florencio T. Flores, Jr together with the generous assistance from the 2nd District, Congressman Atty. John T. Flores, almost 7000 senior citizens were grateful to receive the various social services and assistance package. Among the services and perks offered for free were eye check-ups, provision of reading glasses, health-related services such as blood sugar test, pneumonia vaccination and orientation on Covid-19 vaccine. Other social services include senior citizen organization membership, free ID picture taking and delayed birth registration and/or correction of entries. In addition, recipients also received food packs. The success of the activity through the collaborative efforts of all government workers and the support of stakeholders as well as the involvement of various sectors. The scheduled activities are graced by esteemed guests and officials. 

Leave Audit 2020

Towards the end of the last quarter of 2019 through the verbal directives of the Local Chief

Executive – Florencio T. Flores, Jr. the Development Management Section (formerly the Leave Administration of the HRMO) conducted an audit for the Leave credits of the employees (regular, casual, and coterminous) of the City Government of Malaybalay.  The team handled both the leave administration as well as the leave audit. Initially, the audit focused their attention on C.Y 2008 – the last conduct of audit – to C.Y 2020, however, it was found out that the 2008 audit did not include the force leave but only on the correctness of the summation and differences of the applied leave and leave earned.

With the approval of the LCE, the team had to restructure the leave audit and had to consider from the first day of service of each employee to CY 2020 which made the work very tedious as the team had to make sure that each digit would either be deducted or added to correct the data on the leave earns of each employee. In February 2021, the initial findings had been submitted to the Office of the City Mayor’s Office. Such, it was forwarded to the City Human Resource Management Officer, Magnolia O. Improgo, DPA, for her comments. And on April of the same year, the final findings on the Leave Audit of 2020 had been submitted to the office of the City Mayor and duly noted by the City Administrator.

In May 2021, the Statement of Sick and Vacation Leave Credit had been finalized and reviewed. And on October 2021, the final statement had been released to the different departments with the approval of the LCE and duly noted by the City Administrator, Herculano S. Ronolo.  

At the end of November of the same year, the City Government of Malaybalay Employees’ Association (CGMEA) Board of Directors raised their concerns for reconsideration to the office of the LCE that the deduction of the force leaves of each employee be considered as it was not the fault of the employees why they were not deducted on the previous years as they were dependent on the reports given by the Human Resource Management Office. It was resolved that the audit be restructured and the request of the CGMEA be considered.  

Whereby, on December 2021 the restructured Statement of Sick and Vacation Leave Credit had been released and an agreement between the CGMEA and Human Resource Management Office had been sealed. On the other hand, the HRMO asked that the mayor would be the one to signify the adoption of the result wherein the LCE endorsed.

Towards the end of 2021, the audit team submitted the endorsement from the LCE and hard copies of the statement to the office of the Human Resource and Management and inputted the figures on the Human Resource Management Information System to correct the data of each employee’s leave credits. 

Devolution Transition Planning (DTP) for Public Employment
Service Office (PESO)

According to Section 2 (a) of Republic Act (RA) No. 7160 or the Local Government Code of 1991 (LGC), the State shall provide for a more responsive and accountable local government structure instituted through a system of decentralization whereby local government units (LGUs) shall be given more powers, authority, responsibilities, and resources. The process of decentralization shall proceed from the National Government (NG) to the LGUs.

 The DTPs cities shall comprise a narrative report with the following components: state of devolved functions, services, and facilities; phasing of full assumption of devolved functions, services, and facilities; CapDev agenda; proposed changes to OSSP; local revenue forecast and resource mobilization strategy; and performance targets for devolved functions and services.

To adhere to the order, both the DTP Committees and the Technical Working Group attended various training and seminars via zoom to discuss and to have a clear and uniform understanding as to the conduct of the plan.

The focus assigned to the City Administrator’s Office is on the Social Services specifically the Public Employment.  Under this, the following annexes had been crafted and submitted: E1(Inventory of LGU Functions, Services, and Facilities for the City of Malaybalay), F1 (Phasing of Full Assumption of Devolved Functions, Services, and Facilities for the City of Malaybalay), G1 (Capacity Development Agenda for the City of Malaybalay), and K1 (Performance Monitoring Framework for the City of Malaybalay).

 Moreover, proofreading of the first draft of the DTP had also been extended to the Technical Working Staff under the City Administrator’s Office.  

Guidelines on the Leave Administration based on Omnibus
Rules on Leave Rule XVI and Other Pertinent Circulars

Leave laws are social legislation that had been enacted to promote the physical and mental wellness of public servants and should be responsive to times of need.  

To ensure that leave policies are applied consistently and in compliance with rules of Civil Service Commission, Department of Budget and Management, and other relative agencies, the Development management section under the City Administrator’s Office, with the approval of the Local Chief Executive, has developed the following guidelines for the administration of the different types of leave. This is deliberately intended for employees of the Local Government Unit (LGU) of Malaybalay City. Moreover, these guidelines are to be used in conjunction with the appropriate policy for internal control is complementary to the CSCs thrust of humanizing the bureaucracy.  

Congruent to the above statement, the objective of the formulated guidelines is to allow employees to balance their work, professional growth, and family life by taking reasonable paid or unpaid leave without regard to ethnicity, color, creed, ancestry, gender, sexual orientation, religion, age, veteran status, or disability.  

Although leave benefits are considered a right of an employee, the LGU of Malaybalay City also has its moral responsibility to protect employees with unforeseen predicaments such as being in a state of illnesses either of themselves or members of their immediate family. Such becomes a problem when employees do not have any earned sick leave credit to be allowed to be absent from work without due deductions.  Additionally, this would ensure employees that when they sever their ties with the organization, they could have privileged pay through the commutation of their terminal leave. Correspondingly, section 124 of PD 1445, as amended states that [i]t shall be the direct responsibility of the agency head to install, implement, and monitor a sound system of internal control.”  

The crafted procedures and guidelines apply to all officials and employees of the LGU of Malaybalay City whose eligibility lies on the specifications provided on the type of leave applied. These measures conform to the appropriate practices of the Administration of Leave with the principles of efficiency – “doing things right,” effectiveness – “doing the right things,” and the government’s call towards quality service laid down in Republic Act 9013, and supplemented with rules adhering to the tenets of internal control.

The guideline aims to ensure that each official and employee has a uniform understanding concerning requests for and granting of leaves of absence and to guarantee that all employees have access to clear procedures regarding information, processes, and documents to submit.  

To add, this addresses the following goals identified in the Vision and Mission of the LGU of Malaybalay City:

  • Execute orderly, ethical, economical, efficient, and effective operations;
  • Fulfill accountability obligations;
  • Comply with applicable laws and regulations; and
  • Safeguard resources against loss, misuse, and discrepancy.

 Relative to the efficiency of the Administration of Leave of Absences, Monetization, and other pertinent issues associated with the Leave Administration, the guidelines are reiterated based on the provisions and amendments supplied by the Civil Service Commission, the Department of Budget and Management, and related agencies, augmented with rules following the principles of internal control.

Orientation on RA 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 on
September 22 -23, 2021 via Zoom

Republic Act (RA) No. 11032 or the Ease of Doing Business (EDB) Act amended the Anti-Red Tape Act of 2007 to encourage competitiveness and improve the overall business environment. These amendments are aimed at providing the public with quality government service as quickly as possible while substantially reducing expense, inconvenience, and wasted time.

 Broadly, RA No. 11032 requires government agencies to streamline business registration and compliance procedures. The law covers Local Government Units (LGU’s), Government-Owned and Controlled Corporations (GOCC’s), and other government offices whether in the Philippines or abroad that provide services covering business and non-business-related transactions as defined by RA 11032.

 As a rule, no contact in any manner with any requesting party concerning an application or request shall be allowed. The only exceptions are (a) during the preliminary assessment of the request and (b) during the evaluation of the sufficiency of documents submitted. All officers or employees are required to accept written applications, requests, and documents or both, submitted by applicants or requesting parties. The receiving officer or employee shall then perform a preliminary assessment on the application or the request submitted and immediately inform the applicant or requesting party of the deficiency in the requirements submitted. The deficiency shall be limited to those enumerated in the Citizen’s Charter. 

For simple transactions, the processing time shall not be longer than 3 working days. For complex transactions, 7 working days.  For activities that pose danger to public health, public morals, public safety, public policy, and highly technical transactions, 20 working days. And, for applications or requests for a license, clearance, permit, certification, or authorization requiring the approval of the local Sangguniang Panlungsod is 45 working days which can be extended for another 20 days.

 The Citizen’s Charter may provide for a different processing time if it will not be longer than what is prescribed by the EDB Act. The law now requires that the denial of the application be explained in writing stating the name of the person who denied the same and the grounds upon which denial is based.


Covered agencies and offices are required to develop electronic versions of licenses, clearances, permits, certifications, or authorizations. These electronic versions shall have the same level of authority as hard copies and may be printed by the applicants or requesting parties. Provided that the applicant or the requesting party has: (a) submitted complete documentary requirements and (b) paid all the required fees, the failure of the government agency or office to approve or disapprove the original application or request within the prescribed processing time shall be deemed an approval of the concerned office or agency.

 LGU’s are required to have a single or unified business application form that consolidates all information of applicants or requesting parties by various local government departments.  Under the law, they are now required to have Business One-Stop Shops (BOSS), which are one-stop business facilitation offices for the city or municipality’s business permitting and licensing services as well as to receive and process manual and/or electronic submissions.

 Any person who performs or causes to perform the following has violated the Act: (a) Refusal to accept an application or request with complete requirements without due cause; (b) Imposition of additional requirements or fees other than those required in the Citizen’s Charter; (c) Failure to give the applicant or requesting party written notice of disapproval; (d) Failure to render government service within prescribed processing time; (e) Failure to attend to applicants or requesting parties who are within their premises before the end of official working hours and during lunch break; (f) Failure or refusal to issue official receipts; and (g) Fixing and/or collusion with fixers.

 Criminal liability will also be incurred by those who commit bribery, extortion, or when a violation was done deliberately and maliciously to solicit favor in cash or kind. While, administrative jurisdiction is vested in the Civil Service Commission (CSC) or Office of the Ombudsman, as determined by appropriate laws.


Despite the Covid19 pandemic, but before the surge of the same throughout the City, the Office has managed to initiate the Special Program for Employment of Students which catered to one hundred (100) deserving beneficiaries, and the Work Appreciation Program that benefited two hundred thirty (230) deserving individuals including the Out-of-School Youth in the locality. The aforestated beneficiaries were required to render service in schools and selected government offices from May to June 2021 for reasonable compensation.

Shown in the following images are the orientation for the SPES and WAP beneficiaries held at the New City Hall, People’s Hall.

To follow the strict protocol issued by the DOH on “mass gatherings”, the office held the orientations on several occasions.

Images below captures the actual activity of the beneficiaries at school. They were taught to sort out piles of school modules and even the taking care of the environment. Some were even lucky enough to be taught with transplanting and nursing of plants at the City Nursery under the CENRO.


In the effort to reduce unemployment in the locality brought by the pandemic the office had assisted the conduct of Special Recruitment Activity with local employers and recruiters within the New City Hall premises subject to the minimum health protocols imposed by the DOH.

Images below exhibits the one (1) day Local Recruitment Activity conducted by the Triple-E Manpower and General Services, Inc. at the City Hall lobby. Shown in the lower right image are the 10 applicants holding their contract of service they were all hired on the spot.


This system is a web portal that maintains a database of active manpower supply containing the profiles of all persons and employers registered under the National Skills and Registration Program (NSRP).  Notwithstanding the crucial health hazard, we encountered during this year, the office still managed to input 1,291 data of active workers in the system. It almost doubled the 654 data input of last year.


This system is focused on profiling job applicants and local employers for job matching purposes. It also monitors the employment status of those who are already in the system.


Here is the statistical data of job applicants registered and job applicants placed under the system for the year 2021.

January none none none none
February 106 360 104 356
March 122 436 118 414
April 78 354 76 354
June 110 156 104 147
July 54 252 53 230
August 50 212 49 211
September 60 254 60 254
October 92 259 94 256
November 54 164 72 160
December 60 112 60 112

Aside from the above data statistics the office had also issued certificates to 83 walk-in clients in their compliance with the provision of Article 14(D), Labor Code of the Philippines and Section 2 of Book 2 and Book 1 in Rule 11 of its implementing rules and regulations.


Annually, the MIS section is responsible for the preparation of technical aspect of the Business One-Stop Shop (BOSS) at city hall lobby, which requires the MIS to report on Sunday (January 03, 2021) for the final installation of the network and checking of information systems. MIS also joined the advance setup party for satellite implementation of Business One-Stop Shop (BOSS) at Basakan District areas and Upper Barangays on February 19, 2021.  


Warehouse information system was discussed with Jovani Tulang on June 7, 2021.

Additional module has been added to Integrated Revenue Generation System for City Treasurers Module, namely Accountable Form 58 or Burial Permit and Fee Receipt, and Accountable Form 54 or Marriage License and Fee Receipt, which enables additional efficiency and integrity in managing revenues of the LGU.


A Memorandum of Agreement with the Landbank of the Philippines (LBP) to implement an electronic payment system that allows business owners and tax payers to pay taxes online in compliance to ease of doing business, in which MIS was involved in various meeting for the design and implementation in conjunction with the existing Integrated Revenue Generation System.

Upgrading the network from non-server-based network to server-based network (MIKROTIK)

Installation of 28 CCTV and monitoring equipment in and around city hall premises.


Internet Connection Upgrade from an individual office internet connection to a centralized one.

1.) PLDT Private Leased Circuit internet connection (100mbps)

2.) PLDT ENTERPRISE internet connection (200mbps) x2 and Installation of PABX Telephones

Contact information

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email account:

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Lgu Malaybalay Adminfo