As an institution in the Local Government Unit, the City Social Welfare and Development Office serves the most marginalized sectors in the society such as the poor families and communities, women, children, out-of-school, youth, solo parents, persons with disabilities, and senior citizens. Services provided are categorized into family welfare, youth welfare, women welfare, children welfare, community welfare and crisis intervention services. It also implements community-based rehabilitative services for street children, children in conflict with the law and victims of drug abuse; livelihood and other pro-poor projects, as well as relief operations for internally displaced persons.
At present, it has 181 personnel and workers with 27 regular employees, 42 job order employees, and 112 Day Care Workers (MOA) who are guided and inspired by the office vision, values and commitment in extending services and implementing programs for the people of Malaybalay.
The CSWDO established to deliver social support to the needy people in the community and respond to the demands of social services for the people to survive and develop their fullest potential. The wellbeing of the people and their human rights are promoted to help them attain a satisfying standard of living.
The focus of concern of the office is the person, who interacts with his/her environment and is influenced by different systems that caused his maladjustments with his surroundings and resulted to problems and crisis situations. For whatever is the background of the clients served by the office, they are being treated equally and with utmost respect.
A welfare–driven service provider handled by client –centered, values-oriented and God fearing staff, providing effective, responsive, rehabilitative and sustainable services such as Crisis Intervention, Child and Youth Development Protection, Family and Women Empowerment, Socio-economic Upliftment and Special Programs for Persons in Especially Difficult Circumstances for the improvement of the quality of life and the promotion of social justice in the city
To promote social justice through the provision of Social Welfare and Development programs, projects and services among the poor, vulnerable and the disadvantaged individual, family and community, in cooperation with Pos, NGOs, GOs, and other members of society for their empowerment to protect their rights and alleviate poverty.
The implementation of the basic social welfare services used to be spearheaded by the Department of Social Welfare and Development. However, with the passage of Republic Act No. 7160 or the Local Government Code of 1991, the basic social welfare services were devolved to the Local Government Unit. The Municipal Social Welfare and Development Office in the Local Government Unit of Malaybalay was then created. It was headed by Ms. Virginia I. Flores as the MSWD Officer. When the Municipality of Malaybalay was converted into a component city by virtue of Republic Act 8490 in 1998, the MSWDO was then renamed to City Social Welfare and Development Office. Ms. Virginia I. Flores served as its department head until her retirement in September 24, 2019. At present, Ms. Ivy Amor C. Urbina is designated as the officer-in-charge of the City Social Welfare and Development Office.